Replacements at argos?
Question:I bought a new mobile phone today from argos that was excluded from the 30 day money back guarantee. when i got it home and opened the box, the battery looked as though it had been skidded across a concrete floor and was really chewed up. Can i get a replacement since i do not want money back and it is their product that has been damaged, i have not done the damage?
Answers:
If the item is faulty then the have to replace it or refund it. They might try to wriggle out of it and say you have to go back to the manufacturer but your contract is with them, the retailer and they have a legal obligation to replace or refund faulty items. If it's just a case of you changing your mind then they don't have to do this, only if the item is not fit for what it was bought for.
as long as u havent set the phone up u should be able 2 get a refund
there is no such thing as the 30 day rule if you take a product home and find it is faulty or damaged then they have to replace it.threaten them with the trading standards if you have a problem but i dont think you will.
Yes you should be able to get a replacement, as you haven't used the item. The fact it is excluded from the money back guarantee is irrelevant. That is only applicable if you don't like the item. Take it back as soon as possible.
Print out a copy of this and keep it in your pocket when you return the faulty mobile phone.
http://www.tradingstandards.gov.uk/kent/...
:-)
this exclusion does not affect your rights if the item is damaged and you did not do it take it back
If they sold you a faulty item , yes you can
they'll try and tell you they have to send it for repair. argue enough and they'll replace it.
You shouldn't have a problem returning a faulty item, 30 day rule or not. That rule does not affect your statutory rights, in other words, if it is faulty, you can return it.
I've returned faulty items to Argos on more than one occasion and have never had a problem, though I can't remember if any were under this rule. But it even says on the website that it doesn't affect your statutory rights, so there shouldn't be a problem. In the unlikely event that they refuse, trading standards should help, but just threatening to contact them would probably suffice! I am sure that even if you had used it, if it is faulty it is returnable.
30 day rule is the shop's own rule - if you look at any document related to this, it should say, does not affect your statutory rights. Your statutory rights are that the shop must supply you with goods that are fit for purpose - if they are not, they must replace or refund. Trading standards will back you.
I would take back with the receipt and insist it is replaced you are not asking for your money back. The only issue was it a replaced item or shop soiled etc if it was then they may try to argue that was why the 30 day money back guarantee was revoked. I am fairly sure you will still be covered by the consumer regulations. So you have nothing to lose take it back and try just remember the receipt.
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