Our thermostat went blank after a blackout, we called the heating company to come out and take a look?
Question:they charged us for the service call as well as the installation of a new thermostat..we paid a total of 300 bucks. we had ice cold air for 1 whole day before the new one went blank...what gives? we are having the heating and air company come out again which is 3days later..is it fair for us to have to pay another service fee. Just our luck..homeowners warranty for appliances is lapsed.
Answers:
If you pay a service charge and the problem persists, even if it worked for a few days, the service company should not charge you again for the call. Perhaps what they "fixed" wasn't the problem and they should investigate further.
Most services have a warrantee for work done and I would think that 3 days would qualify.
If they try to soak you again, report them to your local Better Business Bureau.
As above ... with this added comment:
You will be required to pay for any parts that eventually fix this problem and you should not be charged for any new parts they install that were not the cause.
Some leeway here, troubleshooting a modern A/C colling/heating system is not always easy as there literally are hundreds of things that can go wrong and the causes are not easy to track down sometimes.
Having said that, keep an eye on the situation and do not allow yourself to be charged for a part that was not the cause of the breakdown. Keep in mind that there are more than one part that can go down at the same time.
The service company should not be charging you for a return visit if they claimed to have fixed it the first time.
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