How bad is Home Depot installation service?
Question:Okay, so here is the situation so far. I bought french doors at the local Home Depot on a weekend. I asked that I be called about the 'measuring' appointment before I left town the following Wednesday. I got the call Wednesday evening around 8 pm (they left voice mail) after I had already left. I get back and one other voice mail had been left on Sunday evening (which I found odd). I called when I returned on Wednesday, I didn't get a call back Wednesday. Finally got a call back late Thursday. The guy that is supposed to measure for the door says.. "I can come tomorrow", but I had to go back to work that day... he said he could measure from the outside of the house while I was at work. When I got home from work I could find no evidence he'd measured. I received no call from Home Depot about paying for the balance on the door or for scheduling the installation. I called Saturday morning, and was told they would 'leave a message' for the measuring guy (more in details).
Answers:
I have always had a problem with paying a store to "give" a job to someone else. Their contractors are screened and have a contract with the store but most have their own business and can be contracted independently for less money.
I had no trouble with my door installation although someone was available at home all the time. It sounds like it may be the subcontractors fault rather than home depot. If things have been bad enough you should find the manager and request a new contractor to instal the door and a 10% discount because it has been almost 3 weeks.
Home depot will hire the cheapest contractor to do your job. If you look at some of the instalation prices they are pretty expensive considering if you just hire a handy man to do it. They do this for insurance.
Well I'll go ahead and tell you that I worked at home depot a year and a half and this is typical of their service. You have get what you pay for and cheap deals are the main reason people go to the depot now, lowe's has much better service from what I have heard I guess they are more expensive though. I wish I had worked for lowe's instead they were a far cleaner store. They are slowly putting home depot out of business they were killing our store in my town. But anyway I hope it finally works out for you, you are probably going to have raise you no what to get it done and done right. When you are finally done I would recommend not going there anymore but that is up to you.
I can feel your pain. Been down the same road with front doors for the house. Did finally get them installed but would never recommend them or use them again. Just keep dinging their helmet, cause that's what it takes. Good luck and let this just be a learning experience.
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