Our new hardwood floors have a film on them that we can't get off.?

Question:The floors are only 2 months old and already have an oily film. I've been using orange glo for hardwood floors and think that it has left behind residue that I now cannot get off. I have tried vinegar and water and murphy's oil soap but the film won't come off. Does anyone have any other suggestions? The floors are prefinished solid oak. Thanks!

Answers:
First, do remember that if you've been cleaning your wood floors with vinegar and water, oil soap, furniture polish or window cleaner, you may be ruining your costly investment. While these cleaners may work well on some surfaces, hardwood floors are not one of them.

Excessive wet mopping with water and vinegar can cause wood to expand, possibly permanently damaging the floor in addition to dulling the finish. Instead, vaccum or sweep the floor throughout the week. Then once a week use a DAMP cloth to wipe up the ground dirt. Other cleaners that have silicone, wax or oil soaps can leave a residue on the finish that will adversely affect the adhesion of a new coat of finish.
If you are not successful in removing the film , you need to remove the remaining product by abrading the floor (screening or sanding). It is recommended to hire a professional flooring contractor if abrasion techniques are required.
There are a number of cleaners on the market, found in the supermarket that say they are for hardwood floors. Your safest approach is to purchase a clreaner created by a hardwood flooring manufacturer or floor finish manufacturer. You can get them at your local hardwood flooring retailers or a big box store that sells hardwood flooring. I use "squeeky cleaner" manufactured by Basic Coatings. See their website below. Mirage cleaner is another one.

Preventative care of your floors is also extremely important for keeping hardwood floors looking like new. Simple activities such as vacuuming or sweeping floors regularly, promptly removing spills, placing mats at exterior doors in order to trap sand and grit, and using protective pads or caps on "feet" of furniture can all help in keeping your hardwood floors fresh. Also, avoid walking on your floors with high-heeled shoes and keep the nails of pets trimmed.

I hope this helps, lol! I've got alot of crazy info. Good Luck